SMS and WhatsApp notifications
Customers hear from you before they ask: automatic SMS and WhatsApp
Picked up, washed, on the way… Customers get a message as the order status changes, so you get fewer “when is my rug coming?” calls.
SMS and WhatsApp notifications
Customer notifications are short messages sent at each stage of an order. In Halı TR the customer automatically gets an SMS or WhatsApp message when the rug is picked up, washed and out for delivery. You can edit the templates in your own words.
Fewer phone calls
Customers do not call to ask for updates, so your team can focus.
Your own voice
Edit the templates; your company name is in every message.
Send your price list
Share your service prices on WhatsApp with one tap.
How it works
- 1
Choose SMS or WhatsApp in notification settings.
- 2
Pick which stages send a message and edit the text.
- 3
Messages go out by themselves as the order status changes.
Frequently asked about this
Can I send automatic SMS or WhatsApp messages to customers?
Yes. You can send automatic SMS or WhatsApp notifications for statuses such as picked up, washed, ready and on the way. You can edit message templates in your own words.
Read moreSMS messages are not being sent
- Check that your SMS package has enough balance.
- Make sure your SMS sender name (header) is approved.
- Commercial messages may require IYS consent in Turkey; prefer informational messages.
- Check that the customer number is saved correctly.
- If it persists, open a ticket and we will review the send log together.
How do I send my price list to a customer?
Tap Send price list on the Caller ID pop-up or the customer card. Your defined prices are sent to the customer as a tidy WhatsApp message.
Read moreLet’s activate your account
If you have downloaded the app, message us on WhatsApp or call; we will activate your account and help you set up.